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Return Policy

Unopened products may be returned for a full refund minus restocking fee. Shipping charges are nonrefundable and will be deducted for returns. Please contact us toll-free at 888-978-3027 or 301-378-8433 Monday through Friday from 9 AM - 3 PM Eastern Time or by email at customerservice@urologyhealthstore.com to return an unopened item. Refused unopened items returned to our facility will incur a $25 restocking fee..



Manufacturer guarantees all electronic products in our store from mechanical and electrical failure resulting from defective parts and/or workmanship for 12 months from the date of purchase.



Active Vacuum Erection Therapy devices have two year warranty from the date of purchase.



The warranty does not cover damage caused by accidents, tampering or alterations of product in any way or due to attempting to open the device, improper handling, cleaning or misuse of the product or failure to follow the instructions in the User’s Guide. Manufacturer’s liability is limited to the repair or replacement, at its option, of a defective product.



Please note, all of our products are medical devices for personal use. Once opened, items for personal use such as Viberect, electric toothbrushes and personal razors cannot be processed, or resold by federal law and must be destroyed due to risk of communicatable diseases to our staff.



We are unable to accept returns on open and/or used items. We will gladly provide full refund to unwrapped and sealed items once shipped back to our facilities. Tampered return items will be destroyed immediately. No open item is refundable after sale.



Credit Card Purchase Term and agreement

By using the Urology Health Store secure checkout, you are approving charges to your credit card to process the order entered. By using your payment in the online shopping cart, you are agreeing by electronic consent approval for product and applicable shipping charges (if present) to the card used. Customer agrees not to dispute or charge back Credit Card charges for products ordered and received, for products not returned or products returned without authorization. Customer understands and agrees that chargeback's outside the terms of this agreement may be sent to a third party agency to collect payment as a unauthorized charge back results in a debt owed to Urology Health Store. Any additional fees or costs resulting in the process of collecting a debt will be the responsibility of the customer.