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Return Policy

Unopened products may be returned for a full refund minus restocking fee. Shipping charges are nonrefundable and will be deducted for returns. Please contact us toll-free at 888-978-3027 or 301-378-8433 Monday through Friday from 9 AM - 3 PM Eastern Time or by email at customerservice@urologyhealthstore.com to receive prior authorization. Refused unopened items returned to our facility will incur a 15% restocking fee.



VACUUM ERECTION SYSTEMS (PENIS PUMPS)

We offer 90-Day Money Back Guarantee for all Vacuum Erection Systems (ACTIVE and Po-T-Vac Systems). These excellent systems have more than 95% success in numerous published studies. This is why we offer Free daily interactive video classes to teach you the proper assembly and use. If you are still not 100% satisfied, you may contact us by phone: 301.378.8433 or email: customerservice@urologyhealthstore.com to receive prior authorization for return. Please fully clean the devices and return in original condition with all parts to our main address. All returns incur a 25% recycling fee. Shipping charges are deducted from refund. Mach-1 rings, Loop-rings, Maintain, and other accessories purchased separately are excluded and are not returnable. Devices returned after the 90 days from the date of delivery are not returnable or refundable.


VIBERECT & VIBERECT X3

We offer 90-Day Money Back Guarantee for VIBERECT AND VIBERECT X3. These products are for mild to moderate ED and not intended for men with severe ED. For men with SCI, success of Viberect X3 is approximately 80% in provoking ejaculation in men with SCI level above T10. The full benefit and success of penile vibratory stimulation devices are incremental and gradual in many men, specially after prostate cancer treatments. If you are not 100% satisfied, you may contact us within the 90 day period by phone:301.378.8433 or email customerservice@urologyhealthstore.com to receive prior authorization for refund. Once authorized, please fully clean the devices and return in original condition with all parts to our address below. There will be 25% recycling fee. Softpads are not returnable and incur a $12 fee. Shipping charges will be deducted. Extra purchased softpads are refundable if not used. Devices returned after the 90 days from the date of delivery are not returnable or refundable.

Manufacturer guarantees all electronic products in our store from mechanical and electrical failure resulting from defective parts and/or workmanship for 12 months from the date of purchase.



Active & Pos-T_VAC Vacuum Erection Systems have Five year warranty from the date of purchase.



The warranty does not cover damage caused by accidents, tampering or alterations of product in any way or due to attempting to open the device, improper handling, cleaning or misuse of the product or failure to follow the instructions in the User’s Guide. Manufacturer’s liability is limited to the repair or replacement, at its option, of a defective product.



Please note, ALL OTHER PRODUCTS (except VED's, Viberect, Viberect X3) in our store are not returnable or refundable once opened. There are no exceptions. No open item is refundable after sale.



Credit Card Purchase Term and agreement

By using the Urology Health Store secure checkout, you are approving charges to your credit card to process the order entered. By using your payment in the online shopping cart, you are agreeing by electronic consent approval for product and applicable shipping charges (if present) to the card used. Customer agrees not to dispute or charge back Credit Card charges for products ordered and received, for products not returned or products returned without authorization. Customer understands and agrees that chargeback's outside the terms of this agreement may be sent to a third party agency to collect payment as a unauthorized charge back results in a debt owed to Urology Health Store. Any additional fees or costs resulting in the process of collecting a debt will be the responsibility of the customer.

Return Address:

Urology Health Store Reflexonic 915 Toll House Avenue, Suite 209 Frederick, MD 21701