Return Policy

Return Policy:
Customer satisfaction is very important to us, but we have a strict no-refund policy. This policy is in place to ensure the safety of our employees and the comfort of our customers to ensure they are receiving new and trusted products.
Penimaster PRO, Penimaster Chrome and all related accessories are not returnable or refundable under any circumstances, opened or unopened.

Vacuum Pumps, Vibratory Devices, Incontinence Products, Pelvic Trainers, and all other items we carry; due to the nature of these products that we sell, we do not accept products to be returned once they are shipped to the customer. Any opened products are not returnable or refundable.

Please contact us toll-free at 888-978-3027 or 301-378-8433 Monday through Friday from 9 AM – 3 PM Eastern Time or by email at should you have any questions.

Spartan and Morpheus VED Systems have a three-year warranty from the date of purchase. The warranty does not cover damage caused by accidents, tampering or alterations of product in any way or due to attempting to open the device, improper handling, cleaning or misuse of the product or failure to follow the instructions in the User’s Guide. Manufacturer’s liability is limited to the repair or replacement, at its option, of a defective product.

As the manufacturer, Reflexonic guarantees Ferticare 2.0 from mechanical and electrical failure resulting from defective parts and/or workmanship for 12 months from the date of purchase. Further details are listed in the user manual.

Credit Card Purchase Term and Agreement
By using the Urology Health Store secure checkout, you are approving charges to your credit card to process the order entered. By using your payment in the online shopping cart, you are agreeing by electronic consent approval for the product and applicable shipping charges (if present) to the card used. The customer agrees not to dispute or chargeback Credit Card charges for products ordered and received, for products not returned, or products returned without authorization. The customer understands and agrees that chargebacks outside the terms of this agreement may be sent to a third-party agency to collect payment as an unauthorized charge back results in a debt owed to Urology Health Store. Any additional fees or costs resulting in the process of collecting a debt will be the responsibility of the customer.